« Back to Publications list

A Need for Trust in Conversational Interface Research

Across several branches of conversational interaction research including interactions with social robots, embodied agents, and conversational assistants, users have identified trust as a critical part of those interactions. Nevertheless, there is little agreement on what trust means within these sort of interactions or how trust can be measured. In this paper, we explore some of the dimensions of trust as it has been understood in previous work and we outline some of the ways trust has been measured in the hopes of furthering discussion of the concept across the field.

Edwards, J & Sanoubari, E. "A Need for Trust in Conversational Interface Research”. Provocation Papers of the ACM International Conference on Conversational User Interfaces’19. 2019.

Authors

Elaheh Sanoubari

Elaheh Sanoubari

PhD Student

As well as: Justin Edwards