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Supporting Interface Customization Using a Mixed-Initiative Approach

We describe a mixed-initiative framework designed to support the customization of complex graphical user interfaces. The framework uses an innovative form of online GOMS analysis to provide the user with tailored customization suggestions aimed at maximizing the user's performance with the interface. The suggestions are presented non-intrusively, minimizing disruption and allowing the user to maintain full control. The framework has been applied to a general user-productivity application. A formal user evaluation of the system provides encouraging evidence that this mixed-initiative approach is preferred to a purely adaptable alterna-tive and that the system's suggestions help improve task performance.


Andrea Bunt, Cristina Conati, and Joanna McGrenere. 2007. Supporting interface customization using a mixed-initiative approach. In Proceedings of the 12th international conference on Intelligent user interfaces (IUI '07), 92-101. Best Paper Award.

Bibtext Entry

author = {Bunt, Andrea and Conati, Cristina and McGrenere, Joanna},
title = {Supporting interface customization using a mixed-initiative approach},
booktitle = {Proceedings of the 12th international conference on Intelligent user interfaces},
series = {IUI '07},
year = {2007},
isbn = {1-59593-481-2},
location = {Honolulu, Hawaii, USA},
pages = {92--101},
numpages = {10},
url = {http://doi.acm.org/10.1145/1216295.1216317},
doi = {10.1145/1216295.1216317},
acmid = {1216317},
publisher = {ACM},
address = {New York, NY, USA},
keywords = {GOMS analysis, adaptable, adaptive, mixed-initiative},


Andrea Bunt

Andrea Bunt


As well as: Cristina Conati and Joanna McGrenere