Improving Online Banking for Older Adults & Their Caregivers
The North American baby boomer and generation x populations are aging, while at the same time, more critical services are moving online. We are increasingly dependent on online systems to manage our health, our retirement funds, our pensions and other governmental benefits, as well as for telecommunications services and social networking. Simultaneously, older adults face declining health, cognitive decline and other issues that impede their ability to engage with online technologies and systems. Older adults rely on friends and family members acting as caregivers, and these caregivers can help with online systems. How these caregivers access online systems on behalf of aging adults is an unexplored area.
We are currently looking specifically at the domain of online banking support for older adults and their close others. Online banking services are currently being used by over 75% of Canadians and it has been shown thata significant portion of older adults are also making use of these same services. Getting regular assistance with financial matters can save money and reduce stressin the long term, allowing older adults to remain in their homes longer. We are investigating ways of improving online banking interfaces to better serve older adults as well as the people that they may receive assistance from.
Celine Latulipe, Ronnie Dsouza, and Murray Cumbers. 2022. Unofficial Proxies: How Close Others Help Older Adults with Banking. In Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems (CHI '22). Association for Computing Machinery, New York, NY, USA, Article 601, 1–13.