Understanding and Improving Web-Based Tutorials (2017)
When people encounter problems using their software tools it is now common practice to seek help from the Web. When turning to the Web, people typically encounter tutorials authored by other end users. This project seeks characterize this emerging form of helping seeking behaviour and to design systems that improve users' experiences with web-based instructional material. For example, we analyzing user comments posted to web-based tutorials to understand how these tutorials and tutorial systems are being used. We are looking at the extent to which Photoshop tutorials authored by end users are adhering to estabilished guidelines on how to deliver instructional material and how authoring practices differ according to online community. Finally, we are designing systems that to allow for better integration and use of user comments.
Patrick Dubois. Soliciting Reader Contributions to Software Tutorials. M.Sc. Thesis (2017). University of Manitoba, Canada.
Samiul Alam Anik. Integrating Comments in Video Tutorials. M.Sc. Thesis (2015). University of Manitoba.
Matthew Lount and Andrea Bunt (2014) Characterizing web-based tutorials: Exploring quality, community, and showcasing strategies. Proceedings of SIGDOC 2014, ACM Conference on the Design of Communication, Colorado Spring, CO, article 6, 10 pages
Hayley Guillou and Andrea Bunt. Tutorial Activity Levels: Exploring Representations and Impacts on the Tutorial Experience. GRAND 2014, GRAND NCE Annual Conference, poster.
Andrea Bunt, Patrick Dubois, Ben Lafreniere, Michael Terry, and David Cormack (2014) TaggedComments: Promoting and Integrating User Comments in Online Application Tutorials. In Proceedings of the ACM Confererence on Human Factors in Computing Systems (CHI 2014), pp. 4037-4046.
Matthew Lount. (2013) Characterising the Quality of Online Task-Based Application Tutorials. M.Sc. Thesis. University of Manitoba, Canada.
Patrick Dubois, Andrea Bunt, Matthew Lount, Ben Lafreniere and Michael Terry. Improving Tutorial Selection and Use Through Enhanced User Commenting Facilities. GRAND 2013, GRAND NCE Annual Conference, poster.
Ben Lafreniere, Andrea Bunt, Matthew Lount, and Michael Terry. (2013) Understanding the Roles and Uses of Web Tutorials. Proceedings of the AAAI International Conference on Weblogs and Social Media (ICWSM 2013), 303–310.